privacy and terms of use
general
these terms and conditions apply when you as a consumer (private person) order products through our website getkok.com.
a purchase agreement is entered between you and keepod ltd (“keepod”) when you receive an order confirmation (which is your receipt).
customer service
if you have any questions or concerns regarding products, please contact our customer support at support.keepod.com. you should always contact our customer service prior to returning any product.
prices and payment
all applicable prices for products and payment options are available on the website.
keepod has the right to withhold an order until payment has been processed and approved. prices are stated in the following currencies available on our website: usd($), gbp(£), and eur(€). your shipping destination will determine which currency and price shall apply. within the european union, vat is applied and the rate is presented upon checkout.
we reserve the right to cancel the order and refund the payment before the product has been shipped.
order changes
when the order is placed and confirmed, we can not modify the items selected. please contact support should you have any requests.
delivery
all orders are delivered from our warehouse in china. once your package is shipped, you will receive a shipping confirmation with the tracking information by email. due to courier restrictions and the risk of credit card fraud, we cannot deliver to po boxes.
for deliveries outside of the european union, packages are shipped in accordance with the international commerce term “delivered duty unpaid” (ddu). this means no vat, duties and/or taxes are collected on orders shipped outside the european union. for such orders, we cannot predict your final particular charges (customs and duty fees may apply). if your package arrives damaged in shipping or with missing content, please report this to support.keepod.com within 24 hours after delivery and we will process your request. make sure to include photo documentation and notify the courier company as well. in the occasion you receive a damaged parcel, we invite you to refuse your delivery directly and contact us immediately.
right of withdrawal
all sales are final. we do not allow order cancellations, issue refunds, or offer exchanges. if your order arrives damaged, please contact support.keepod.com:
a valid reference to the original invoice or receipt must be provided.
any refund will be made to the source of original purchase.
if you bought your products from a reseller, please contact the reseller directly, these terms and conditions do not apply to such a purchase.
warranty
keepod warrants that products sold through the website keepod.com are free from manufacturing defects in material and workmanship when delivered to you. the warranty is limited to 12 months from the date of delivery. the warranty extends only to you as the product’s original purchaser and applies only by proof of original receipt.
the warranty does not cover: (a) damage from physical abuse such as dropping the unit or impact from hard objects; (b) physically damaged connectors; (c) broken keys or physical damage to the keyboard mechanism; (d) damage, deterioration or malfunction resulting from accident, negligence, misuse, abuse, improper installation or operation or failure to follow instructions according to the owner's manual for this product; (e) any damages due to shipment of the product (claims must be presented to the carrier); (f) repair or attempted repair by anyone other than, or approved by, keepod; (g) any unit which has been altered or on which the serial number has been defaced, modified or removed; (h) normal wear and any periodic maintenance; (i) damage due to inappropriate storage; (j) deterioration due to perspiration, corrosive atmosphere or other external causes such as extremes in temperature or humidity; (k) damages attributable to power line surge or related electrical abnormalities (including phantom power, wrong voltage, etc); (l) damage due to connecting other than certified usb charger/equipment to the usb port; (m) damage due to liquid contamination and / or battery leakage; (n) rfi/emi (interference/noise) caused by improper grounding or the improper use of either certified or uncertified equipment, if applicable; (o) damage resulting from any use other than that it was intended for; (p) product purchased as ex-demo, refurbished stock or second hand; (q) any aesthetic alterations due to normal usage or ageing.
rechargeable batteries are not covered by the warranty. spare parts delivered are considered as separate products and the warranty never exceeds 12 months due to repairs or exchange of spare parts in the main product.
if you bought your products from a reseller, the warranty does not apply.
we do not recommend to service the unit yourself as this will void the warranty.
complaints
if you have received a damaged or defective product purchased through our website, please lodge your complaint to us by email at support.keepod.com, as soon as possible after you have discovered the defect. if you lodge the complaint within two months from discovering the defect, the complaint will always be considered as having been lodged in due time.
you cannot send an item for repair without contacting keepod first through support.keepod.com.
please provide us with your original order number, a detailed description of the issue and video or pictures showcasing the issue. we will email you further instructions on how to proceed. all products must be sent in original packaging and packed with care. if not, we reserve the right to impose a fee or refuse to accept the repair.
if you bought your products from a reseller, you should lodge the complaint to the reseller.
force majeure
keepod is not liable for defects or delays caused by circumstances beyond our reasonable control, such as general labour disputes, natural and unavoidable catastrophes, war, fire, amendments to regulations issued by governmental authorities, issues with power mains or telephone communications, data transmissions or any other form of communication, or defects or delays in deliveries by sub-contractors.
privacy
we assume responsibility for all personal information that you provide us with when purchasing products. please see our privacy policy for more information on how we process your personal data.
applicable law and disputes
without limiting your rights as a consumer under the laws of your country, these terms and conditions as well as all disputes or claims arising hereof shall be governed by the laws of the uk and settled by the general complaints board or finally by uk public court.
changes to this document
keepod reserves the right to change and make additions to these terms and conditions at any time. you are bound by the terms and conditions valid at the time of your purchase. changes and additions of these terms and conditions are valid for all purchases made after publication at keepod.com.
privacy
keepod ltd manages your personal data in association with your purchase of our products and the provision of our services at keepod.com and other keepod related applications that are made accessible by us.
your privacy is key to us and we always want to make sure that you feel safe and informed when using our services. this privacy policy is intended to give you all the information you need (and which you are entitled to) on how we collect and process your personal data by visiting or using our services.
please read this policy carefully all the way to the end.
we fully understand if you do not wish to share your personal data with us. unfortunately, you will then not be able to use our services and purchase our products online as this requires certain sharing of data. an option is also to have a look at the privacy settings of your web browser – perhaps that will make you feel more secure.
also, be aware that our websites might contain links to third party sites. we cannot take responsibility for anyone but ourselves and these sites will not be subject to this policy. we do not endorse and are not responsible for the privacy practices or the content on these sites.
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what is personal data?
personal data means all information that enables a person to be identified directly or indirectly. this includes obvious stuff like your name, address and personal id number but also a picture of you and your ip address. when it comes to “data portability”, data also include data that is generated by you such as order history.
who is the controller of my personal data?
we are! and by we, we mean Keepod Ltd, 147 Station Road, London E46AG, UK.
any age limit i need to know about?
you need to be at least 16 years old (or have your guardian’s approval) for us to be allowed to process your personal data.
what are you doing with my data?
we use it to process purchase and services connected thereto.
this includes but is not limited to processing your orders, to process your payment or prevent or detect fraud, to be able to send text message notifications of delivery status, to be able to contact you in the event of any problem with the delivery of your items, to enable us to answer your queries, to provide warranty services and other customer services.
what data do you collect, when and why?
we collect your personal data in several different ways:
when you make purchases on any of our websites and when we provide services to you regarding our products. we collect your name, e-mail address, postal address, telephone number, vat number, ip address as well as other information provided by you when you make a purchase. we also collect information on all returns and exchanges. we and/or the payment processors with which we work may also collect and store your credit or debit card information (such as card type and expiration date). we collect and save all communication with our support function as well as information on warranty errands.
when you set up a user account and when you use this account. some of our services require you to register an account. if you choose to create an account by completing the registration form, you will be asked to provide contact details and identity data. we collect and process personal data that you enter in your customer account, information on how you use the app and software debug information.
when you visit our websites. when surfing on our websites, we collect information about your ip address. we also collect information on the way you use our websites, including debug information, which you can read more about below in the cookies section.
when you sign up to newsletters. when you sign to our newsletters, we will collect the contact information you provide us with.
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for how long will you keep my data?
we will only keep your data for as long as is necessary to carry out our services to you or as long as we are required by law. After this your personal data will be deleted or anonymised.
We cannot remove your data when there is a legal storage requirement, such as book keeping rules or when there is a legal ground to keep the data, such as an on-going contractual relationship.
will you share my data with someone else?
yes, but only with trusted partners and only when it is necessary to fulfil any of our obligations to you. We can come to share your personal data with:
External service providers that help us provide the services to you and process your personal data on our behalf, such as payment gateways, couriers and help desk systems. Any such service providers will always be bound by security and confidentiality requirements in line with this policy and applicable law.
Companies within the same group as us in order to develop and test new services and functions.
To comply with legal or regulatory requirements, court rulings, writs or legal processes, if such is necessary to meet applicable regulations.
will you keep my data safe?
no doubt about it. Security is one of our top priorities and we take all appropriate security measures to protect your personal data against things such as accidental loss, deletion, abuse, damage and unauthorised or illegal access. However, we kindly advise you to be aware that no information transfer via the internet or storage technology can be guaranteed to be 100 percent secure.
where is data stored?
your personal data is stored and maintained by us within the European Union (EU) and the European Economic Area (EEA). When we use your information as described in this policy, we may share your personal data with our selected suppliers who may process your data outside the EEA, when performing services on our behalf as set out in the section above. When we do this, we make sure that appropriate steps are taken to protect your personal information and your rights. we will only appoint trusted partners and appropriate safeguards are taken to ensure a safe and sound transfer of your personal data.
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what about my rights?
you have the following rights and this is how you can claim them:
right to be informed: you have a right to receive certain information. this is what this policy is all about. In it you receive all the information you are entitled to in connection with us obtaining your personal data.
right of access: you have a right to know if we are processing data about you, to access this data and other supplementary info. this is so that you are aware of and can verify the lawfulness of the processing.
right to rectification: you have a right to have personal data rectified if it is inaccurate or incomplete.
right to erasure (a.k.a. the right to be forgotten): this right is to enable you to request the deletion or removal of personal data where there is no compelling reason for its continued processing.
right to restriction of processing: in certain cases, you have a right to block or suppress process of personal data and this means that we would only be allowed to store your personal data but not to process it. this can be done for example during an investigation of whether your personal data is accurate or not.
right to object to processing: you have the right to object to us processing your data in certain cases, for example when it comes to marketing. This means that if you don’t want any more god damn newsletters, just let us know and we will stop immediately.
right to data portability: this right allows you to obtain the personal data you have provided to us, where processing is based on consent or agreement and when the processing is carried out by automated means, in a CSV-format so that you can reuse it in another service.
a request to claim any of these rights shall be sent via our contact page.
what if we don’t agree on something, can I complain to someone?
the authority supervising our every step when it comes to data protection is ICO. if you think that we have acted in breach of data protection legislation you have the right to lodge a complaint with them.
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cookies
a “cookie” is a small text file that is saved to and during subsequent visits, retrieved from, your computer or mobile device. they are used to help websites work more effectively. cookies help the website to recognise your device and remember information about your visit.
we do not use cookies to track you individually or to identify you, but to permit us to drive the services you have requested, to simplify how you navigate our website and give you the best surfing experience.
we use the google analytics tool to help us measure traffic and user statistics in order to understand how visitors access and use our website. we use the information collected via cookies to help improve our services and to obtain statistics on how our website is used by visitors. please note that we use ip anonymization why google only collects part of your ip address via google analytics on our website. if you want to prevent your data from being used by google analytics you can find their opt-out at https://tools.google.com/dlpage/gaoptout. read more about how google uses google analytics and how the tool collects and processes data at www.google.com/policies/privacy/partners/.
you can also manage your cookie preferences by editing the settings in your browser. please note that if you block cookies, you might not be able to access all functions and pages on our website.
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changes to this policy
we can amend or update this policy from time to time and any changes to this policy will come into force on publication of the updated policy on our websites.
i still have questions….
please contact us via our contact page and we’ll do our very best to answer all your questions.
kok. by keepod ltd.
store@getkok.com